Running into questions or minor issues while gaming on an online platform is completely normal. tbajee 12 understands how important it is for users in Bangladesh to get fast, easy support in Bangla. Whether it's a user in Dhaka hitting a snag at midnight, or someone in Sylhet getting stuck on their very first deposit — our Help Centre is ready to assist.
Having trouble creating an account?
New users often run into issues like the registration form not submitting or not receiving an OTP. The most common causes are an incorrect mobile number or a brief internet interruption. Try refreshing the page and filling in the form again — make sure the number starts with 0. If the problem persists, contact us via Live Chat and we'll sort it out for you.
Forgetting your password is another common issue. Simply click the "Forgot your password?" link on the login page and a reset link will be sent to your registered email address. If you can't remember your email, contact our support team and verify your identity.
Common Questions About Deposits & Withdrawals
Payment issues are the most frequently reported problems at tbajee 12. If your balance hasn't been credited within 15 minutes of paying via bKash or Nagad, start by checking your transaction history in your mobile banking app. If the transaction shows as successful, copy the Transaction ID and send it to our Live Chat — we typically verify it manually and credit your balance within 30 minutes.
For withdrawals, keep in mind that identity verification may be required the first time. It's a one-time process — once verified, you won't need to do it again. Simply upload a photo of your National ID or passport; approval typically takes 1–2 hours.
Technical issues while playing
Live Casino or slots games failing to load is a common issue, and it's usually caused by browser cache. Try clearing your browser cache or switching to incognito mode. On mobile, alternate between Wi-Fi and mobile data to see which works. If you get disconnected mid-game, your balance is safe with tbajee 12 — reconnecting will restore the game to where you left off.
Trouble Claiming a Bonus
Many users report not receiving their welcome bonus or reload bonus — and the most common reason is depositing before activating the bonus. The correct steps are: go to the Bonus section of your account, activate the promo code first, and then make your deposit. Claiming a bonus after a deposit has already been made is generally not possible. In such cases, our support team will review the situation and try to help, though a resolution cannot always be guaranteed.
Account Security Warnings
No tbajee 12 staff member will ever ask for your password, OTP, or mobile banking PIN. If anyone claims to represent tbajee 12 and requests this information, it is a scam. Report it immediately through our official support channels.
- Only log in through the official website
- Keep Two-Factor Authentication Enabled
- Avoid logging in from unfamiliar devices
- Never share your password with anyone
- Report anything suspicious to support immediately
Responsible Gaming Support
Tbajee 12 believes gaming should be entertainment, not a source of stress. If you feel that you or someone you know is developing an unhealthy relationship with gaming, please reach out to our Responsible Gaming team. Options for a temporary break or self-exclusion are available — and handled with complete confidentiality.
